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Critical Reflection on Developing Communication Skills

 During my 12 weeks undertaking SIE 2016, I have learnt the importance of having good communication skills. Communication skills are essential in many aspects of our everyday life, from ordering of food to confabulating with people. Communication skills are present everywhere. First and foremost, I was introduced to the 7Cs, Conciseness, Clarity, Concreteness, Correctness, Coherent, Completeness, Courteous. I find that using this 7Cs as a guideline, my communication ability has improved tremendously and I am able to convey my intended message more precisely be it verbal or non-verbal. Subsequently, I was reintroduced to the writing of a reader’s response. It made me realize that many writing skills were needed for this assignment. I had to relearn how to paraphrasing, make proper in-text citations and the referencing of sources. All the skills I thought I had mastered, I made me realized the learning never stops. Next, the technical report writing. Armed with the know...

Report Draft 3

1       Background Hand grips in public trains are of paramount importance when it comes to safety of the trains commuters. As the train moves, standing commuters will use the hand grips to keep their balance. During peak hours, 84.4 % of commuters are standing. Out of the standing commuters, only 19.3 % are able to use the support poles while the 20 % will need to use the hand grip instead according to Ng (N.D). The grab handles in Singapore’s MRT are suspended at approximately 170cm, 4 cm shorter than the average height of a Singaporean male at 174cm as stated by Toh (2010). Based on an earlier survey conducted for this project, 88% of respondent find the hand grips to be an obstruction. With the current design, the hand grips swing back and forth while the train moves or when the previous person holding it releases. Commuters standing in the range of the swinging motion of the hand grip may get hit by it. In the conduct of an evacuation, commuters w...

Reflection on Mock Oral Presentation

On the 2 nd of November, my team and I did a mock presentation. Although my team and I worked well together, I feel that our presentation was not up to standards due to inadequate preparations and last-minute work. First and foremost, we were not able to transition smoothly between presenters, what we could have done better were to give a short review of the what was covered and a brief preview of what is to come. This will help the audience to keep up with the presentation and show team camaraderie Next, was my body language throughout the entire presentation. From standing on one leg to not paying attention to my teammates’ presentation. All these minor tell-tale signs to show the audience how unprofessional I am and that the team lacks teamwork. Lastly, was time management for the duration of the presentation. Personally, I tend to speak very fast when I am nervous. Hence, during the mock presentation, I utilised only half the time given, which is not acceptable. In conclu...

Technical Report Draft 1

Background What is the current situation? The handrails in public trains are important safety features to help commuters keep their balance. We discovered there are issues on the handrail regarding the hygiene and the obstruction in posses.The problem situation that we have decided to address, occurs in any Mass Rapid Transport (MRT) Trains in Singapore. This could be better elaborated by narrowing our views during peak hours (From 7am to 8am and 6pm-7pm), commuters would be seen rushing in and out of the carriage to board the train upon arrival. How did you become aware of this problem and/or related issues? As daily users of MRT, we have noticed some of the problems commuters experiences when taking MRT. We have realised that the current handrail design is causing discomfort to the commuters as well as some hygiene issues. What is the context of the problem? Given the average height of Singaporean male is 171cm. Some commuters find the handrails to be an obstruc...

Reader's Response Final

In the article “Dubbed the ‘best in class’: 6 things about Hong Kong's MTR rail system”, Lee (2015) stated that Transport Minister Khaw Boon Wan claims that Hong Kong’s Mass transit railway (MTR) is the ‘best in class’. Mr Khaw recommended that SMRT and SBS use MTR as a parameter for “reliability standard”. According to Lee (2015), here are 6 points to note about MTR. Firstly, MTR is amongst the most lucrative rail system globally, in 2014 MTR generated S$2.82 billion of revenue from transportation and property. Secondly, Hong Kong’s whole railway system is 55km longer than that of Singapore’s . Thirdly, MTR trains are punctual 99.9% of the time which is 3.9% better than Singapore although both countries experience similar number of serious train disruptions. Fourthly, MTRC allocated 37% of their profits to rail “maintenance, renewals and service improvements”, compared to Singapore’s 19% . On top of that, MTR conducts maintenance routines once every 3 days, which is more frequent...

Reader's Response draft 2

In the article “Dubbed the ‘best in class’: 6 things about Hong Kong's MTR rail system”, Lee (2015) reported that Transport Minister Khaw Boon Wan claims that Hong Kong’s MTR is the ‘best in class’. Mr Khaw then further complimented Hong Kong’s rail system stating that SMRT and SBS transit should adopt Hong Kong’s practices. Examples are the Hong Kong government’s privatization of the MTR Corporation(MTRC) in 2000, which led to a decrease in budget and an increase in the competency of the public transportation. This provides room for the MTRC to allocate 37% of their profits to rail “maintenance, renewals and service improvements”, which is adequate as compared to Singapore’s 19%, as claimed by Mr Khaw. While the MTR has 155 stations across nine prime travelling lines over 221km, maintenance is conducted via a mobile transportation unit that scans for irregularities through “ultrasonic techniques” once every 3 days. This is more extensive than Singapore’s inspection routine d...

Dubbed 'the best in class': 6 things about Hong Kong's MTR rail system (Reader's Response)

In the article “Dubbed the ‘best in class’: 6 things about Hong Kong's MTR rail system”, Lee (2015) reported that Transport Minister Khaw Boon Wan claims that Hong Kong’s MTR is the ‘best in class’. Mr Khaw then further complimented Hong Kong’s rail system stating that SMRT and SBS transit should adopt Hong Kong’s practices. Examples are the Hong Kong government’s privatization of the MTR Corporation(MTRC) in 2000, which led to a decrease in budget and an increase in the competency of the public transportation. This provides room for the MTRC to allocate 37% of their profits to rail “maintenance, renewals and service improvements”, which is adequate as compared to Singapore’s 19%, as claimed by Mr Khaw. While the MTR has 155 stations across nine prime travelling lines over 221km, maintenance is conducted via a mobile transportation unit that scans for irregularities through “ultrasonic techniques” once every 3 days. This is more extensive than Singapore’s inspection routi...